Due to an upstream carrier migration, SMS is no longer supported on Mexico local phone numbers. To make this clear, we've added a status indicator directly in the Phone Numbers table.
What changed
SMS not supported" status pill on mexico local numbers
- Under Manage Numbers >> Phone Numbers, any Mexico local number now shows an "SMS unavailable" pill alongside its existing status pills, so admins can see at a glance which numbers lost SMS capability.
- This applies to both existing and newly purchased Mexico local numbers.
- Improved multi-pill layout: When a number carries more than two status pills, they now wrap within the column instead of breaking the table layout.
How to find
- Go to Settings >> Phone Numbers >> Manage Numbers >> Phone Numbers tab.
- If you have a Mexico local number, you'll see the "SMS not supported" pill with a tooltip for more context.
- Voice (and WhatsApp, where applicable) continues to work as normal.
- The buying journey for phone numbers remain unchanged and the numbers which are affected because of this carrier side dependency will show up with capability other than SMS. Please ensure that you make your number purchases accordingly
No setup is required,the pill appears automatically for affected numbers.
Please feel free to reach out to our support teams in case of any queries.
