Two-Way SMS
Communicate with leads and customers via SMS — managed from a single inbox alongside all your other channels, with automated sequences that run without you.
Texting customers from a personal phone doesn't scale
Plenty of service businesses already text customers — appointment reminders, quick updates, a quote following up. The problem is where those texts live: scattered across personal phones, with no record anyone else on the team can see.
Two-Way SMS brings that conversation into the same inbox as every other channel. Replies land against the right contact record, sequences can run automatically on a schedule you set, and any team member can pick up a thread with full context.
It's SMS treated as a proper channel, not a workaround.
One number, every conversation tracked
A text goes out — manually or on a sequence
Send a one-off message yourself, or let a pre-built sequence handle reminders, follow-ups, and check-ins automatically.
Replies land in the shared inbox
Every reply is attached to the contact's record, visible to anyone on the team with access — not locked in one person's phone.
The AI can respond where appropriate
Routine replies — confirming a time, answering a common question — can be handled automatically, with anything more complex flagged for a human.
The full thread stays with the contact
Every message either direction is kept permanently against the customer's record, alongside their calls, emails, and bookings.
What's included
Every SMS conversation visible alongside calls, email, and web chat in one place.
Reminders, follow-ups, and check-ins sent on a schedule without manual effort.
Routine responses handled automatically; anything more complex is flagged to your team.
Every message kept permanently against the contact record — no thread lost to a changed phone.
Any team member with access can pick up a conversation with full context, not just whoever sent the original text.
Sits alongside WhatsApp, email, and web chat as one of the channels the AI can use to reach a contact.
Bring your SMS conversations into one place
Book a free discovery call and we'll show you how Two-Way SMS fits around how you already text customers.
Book a free discovery call 30 minutes. No obligation.
