WhatsApp Business
Handle WhatsApp enquiries automatically with AI — responding, qualifying, and booking without staff having to monitor WhatsApp throughout the day.
WhatsApp enquiries expect a fast, personal reply
Customers who message on WhatsApp expect the same speed and tone they'd get texting a friend. For a business relying on a team member to check a phone between jobs, that expectation is hard to meet consistently — and a slow reply on WhatsApp feels worse than a slow reply by email.
WhatsApp Business puts an AI behind your business number. It answers using your knowledge base, keeps the conversational tone the channel expects, and can qualify a lead or book an appointment without anyone needing to be watching the app.
Nothing about it requires customers to behave differently — they message the number they already have, and get a fast reply either way.
A WhatsApp message handled like any other enquiry
A customer messages your WhatsApp Business number
The message arrives exactly as it would to any WhatsApp Business account — nothing changes for the customer.
The AI replies in a conversational tone
Answers are drawn from your knowledge base and written to match how customers actually talk on WhatsApp, not a formal email register.
The enquiry is qualified and an appointment offered
Where appropriate, the AI checks your calendar and books directly in the thread — no separate step for the customer.
The conversation is logged against the contact
The full WhatsApp thread sits alongside the customer's calls, texts, and emails — one record, not a separate app no one else can see.
What's included
Customers message the number they already have — no new app or process on their end.
Tone matched to the channel, drawing on your actual services, pricing, and FAQs.
Appointments checked and confirmed directly inside the WhatsApp conversation.
Active 24/7/365, so a late-evening message still gets a timely reply.
Conversations that need a person are flagged, with the full thread visible to whoever picks it up.
Every WhatsApp message is recorded against the contact alongside every other channel.
Answer every WhatsApp enquiry without watching a phone
Book a free discovery call and we'll show you how WhatsApp Business would work for your enquiry volume.
Book a free discovery call 30 minutes. No obligation.
