Core5 — Feature 01

Speed-to-Lead

Every new enquiry gets a response in under 60 seconds — including out of hours, weekends, and bank holidays.

Home Features Speed-to-Lead
<60s Maximum response time to a new enquiry
Active 24/7/365

The first business to respond wins the lead

Research consistently shows that the majority of enquiries go to whoever responds first. The gap between enquiry and response is where most service businesses lose business they never knew they had.

It's not that businesses don't care. It's that the person who should respond is in the middle of a job, or it's a Sunday evening, or the message came through a channel nobody checked. By the time a response goes out, the prospect has already called someone else.

Speed-to-Lead closes that window. The AI responds within 60 seconds, on every channel, at any time of day or night. The conversation starts before the prospect has time to move on.

From enquiry to response in under a minute

1

A new enquiry arrives

An incoming message lands via SMS, WhatsApp, Facebook DM, Instagram DM, or web chat. The system picks it up immediately, regardless of the time or day.

2

The AI reads the enquiry and responds

Within 60 seconds, a relevant, conversational reply goes out under your business name. It's not a generic acknowledgement — it's a proper response informed by your knowledge base.

3

The conversation continues

The AI can answer business-specific questions, qualify the lead, and move toward booking an appointment — all without any input from your team. If something falls outside its knowledge, it says so and can alert a team member.

4

Human handoff when it's needed

If the conversation reaches a point where a human should take over, the AI can transfer the thread, notify a team member, and pause outbound messaging until the handoff is done. Nothing gets dropped.

5

Speed-to-Call Bridge (optional)

When a new lead arrives, the system can call the business owner directly, announce the lead's name and enquiry, and offer a live phone patch — connecting you to the prospect within 60 seconds of their message arriving.

What's included

Response time

Under 60 seconds from enquiry to first reply, every time.

Hours of operation

24/7/365 — fully active out of hours, weekends, and bank holidays.

Channels covered

SMS, WhatsApp, web chat, Facebook Messenger, and Instagram direct messages.

Knowledge base

The AI is trained on your business specifics — services, pricing, FAQs, and any information you provide.

Speed-to-Call Bridge

Optional. Calls the business owner on a new lead, announces the enquiry, and offers a live patch-through to the prospect.

Human handoff

AI pauses outbound messaging during any human-managed conversation. No crossed wires, no accidental AI responses mid-thread.

See it working in your business

Book a free discovery call and we'll show you exactly how Speed-to-Lead would work for your enquiry volume and channels.

Book a free discovery call 30 to 45 minutes. No obligation.