Communication

Missed Call Text-Back

Every unanswered call triggers an automatic SMS within 30 seconds — keeping the conversation alive when you can't pick up.

Home Features Missed Call Text-Back
62% of callers who reach voicemail don't leave a message and don't call back
Automatic. Always on.

A missed call is a missed lead — unless something catches it

When you're on a job, in a meeting, or simply away from your phone, calls go unanswered. Most of those callers don't leave a voicemail. They try someone else.

Missed Call Text-Back fires an automatic SMS to the caller within 30 seconds of the missed call. It opens the conversation on a channel the prospect can reply to immediately, without needing you to be available. The lead is caught before it goes cold.

It's one of the simplest automations in the platform, and consistently one of the highest-ROI — because it recovers leads that would otherwise disappear without trace.

From missed call to active conversation in under a minute

1

Call comes in and goes unanswered

Someone rings your business number. You're unavailable — on a job, driving, or simply busy. The call goes to voicemail or rings out.

2

SMS fires within 30 seconds

An automatic text message goes to the caller's number. It's personalised to your business and acknowledges that you missed their call — professionally, without making excuses.

3

AI continues the conversation

If the prospect replies to the SMS, Speed-to-Lead picks it up. The AI engages, answers questions using your knowledge base, and can move toward booking an appointment — all without you needing to be available.

4

Lead added to pipeline automatically

The contact is created in WinLane. The conversation history is logged. Nothing gets lost, and you can review exactly what was discussed when you're free.

What's included

Response time

SMS fires within 30 seconds of the missed call being detected.

Always active

Runs 24/7 — including evenings, weekends, and bank holidays.

Customisable message

The text message is written to match your business tone and brand.

AI handoff

Replies feed directly into Speed-to-Lead — the AI continues the conversation seamlessly.

CRM integration

Caller contact is created automatically in your pipeline when they respond.

No app needed

Works with your existing business number — no new hardware or apps required.

Stop losing leads every time your phone goes unanswered

Book a discovery call and we'll show you how Missed Call Text-Back fits into your current setup.

Book a free discovery call 30 to 45 minutes. No obligation.