Edits you make to WhatsApp templates and snippets now flow directly into the messages your EveryCatch workflows send. You can update the content once and every WhatsApp workflow step that uses it will send the new version, without anyone needing to re-open or re-save those steps.
Change the content in one place and it goes live everywhere that template or snippet is used. This helps prevent contacts from receiving last month's offer or outdated details because a workflow step was never updated.
What changed
Template edits are reflected at send time
- Always the current version: EveryCatch workflows now send the latest version of your WhatsApp template at the moment the message is sent, instead of the version that was in place when you originally set up the step.
- New variables are filled in automatically: If you add a new variable to a template after the workflow step was created, such as the contact's first name, that variable is filled in when the message is sent. You can personalise an existing template without rebuilding or touching any of the workflows that use it.
Snippet updates are picked up automatically
- One edit, every workflow: WhatsApp workflow steps that use a snippet will always send the snippet's latest text. When you update a price, offer, or opening hours in that snippet, you only need to edit it once for the change to appear everywhere.
- Steps saved before this release: For WhatsApp steps that were created before this update and that use a snippet, open the step once and click Save to activate this behaviour. After that, the step will keep itself up to date with the latest snippet content.
How this helps in real life
- Personalise without touching workflows: You add the contact's first name to your "Order ready" WhatsApp template. From then on, every workflow using that template greets each contact by name automatically, with no need to edit any workflow steps.
- Change an offer in one place: You raise the discount in your "Holiday offer" snippet from 10% to 15%. Every WhatsApp workflow step that uses that snippet now sends 15% without extra work.
- Agencies managing many automations: If you manage messaging for multiple clients, you can update a client's wording centrally in their templates and snippets, instead of searching through every workflow to adjust each step.
How to use it
- Edit your WhatsApp template or snippet as you normally would in EveryCatch.
- Your workflows will automatically send the updated version the next time each message runs.
- If you have WhatsApp workflow steps that use a snippet and were saved before this release, open each step in Automation → Workflows and click Save once to enable automatic snippet updates.
Why this matters for your business
Your workflows only perform well when the messages they send are accurate and current. When automations quietly send outdated wording, expired offers, or messages without the personalisation you planned, you risk losing trust and conversions, and tracking down every affected step can take a lot of time. With this update, your content and your automations stay aligned by default.
- Protect revenue by making sure every automated WhatsApp message carries your current offer and pricing
- Lift engagement by adding personalisation to templates that are already in use
- Save hours of maintenance by updating messaging in one place instead of inside each workflow step
- Reduce mistakes that happen when a workflow step is accidentally left with old content
Open your most-used WhatsApp template in EveryCatch, improve the wording or add personalisation, and let every workflow that uses it automatically send the new version.
