The Split action in EveryCatch workflows now includes Even split and Weighted split options, so you can control more precisely how contacts move through each workflow path.

What changed

Even split: Send incoming contacts to each path one after another so the distribution stays even. Use this when you want to share new leads fairly across teams or create equal-sized groups for different follow-up paths.
Weighted split: Send contacts to each path in turn based on the percentages you define. Use this when one team or path should receive a larger share of contacts than the others.
Random split is still available when you want contacts assigned to paths randomly according to the percentages you set.

Why this matters

If you set equal percentages on a Random split, you can still end up with uneven groups, especially when only a few contacts run through the workflow. Even split keeps paths balanced as contacts arrive. Weighted split gives you turn-based distribution while still respecting the different shares you need for each path.

For example, you can set a 60/40 Weighted split so that out of every five newly distributed contacts, three go to one path and two go to the other. This helps you match lead distribution to each team’s capacity or priority.

How it works

Open your workflow and add a new Split action, or edit an existing one.
In Distribution type, choose Even split or Weighted split.
Name your paths. For Weighted split, enter a whole-number percentage for each path so that the total is 100%.
Save the action, then publish your workflow when you are ready for it to take effect.

Additional notes

Existing Random split actions will keep their current configuration and behavior.
After contacts have entered an Even split or Weighted split, the distribution settings for that split are locked. To change them, use Reset test. When you save after a reset, the split’s statistics are cleared and the turn-based rotation starts over from the beginning.
If Returning contacts is set to Keep the same path, contacts who re-enter the workflow will continue on the path they were originally assigned to.