We've updated our email delivery logic so that three critical email types are no longer skipped when a contact is marked as Do Not Disturb (DND)
- Payments (Invoices)
- Calendar notifications
- System Notifications
Why this change?
Previously, marking a contact as DND would also block these transactional and time-sensitive emails meaning important information like invoices, calendar updates, and system alerts could go undelivered. Since these emails are essential for account and operational continuity (not marketing or promotional in nature), we've exempted them from DND rules to ensure contacts never miss critical communications.
Note
This change only applies to the three email types listed above. All marketing and promotional emails continue to fully respect DND settings as before - this is not a blanket bypass of the DND preference.
