Automations•1 min read•Published 02/09/2026•Updated 27/09/2026•By EveryCatch

Privacy policy + T&C urls on toll-free verification

Toll-free verification now asks for your Privacy Policy URL and your Terms & Conditions URL.

Overview

Toll-free verification now asks for your Privacy Policy URL and your Terms & Conditions URL. Carriers will begin rejecting any new toll-free verification without both links on September 15, 2026, so both fields are live now and required before you submit.

What changed

Two new fields on Step 3 (Messaging use case), directly below your opt-in workflow images. Both are required before you can send the submission.
Steps 1 and 2 are unchanged. Existing verified numbers are out of scope and need no update or re-verification.

Previously

The form didn't ask for policy links, so a missing o policy page only surfaced when Carriers rejected the submission.

Why it matters

From September 15, 2026, a toll-free submission without both links is rejected outright. Providing them now keeps your new numbers moving.

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