You can now connect a Conversation AI agent to your site's live chat widget directly from EveryCatch AI Studio. Choose which agent should reply, see exactly who is answering and under which tag conditions, and update or remove that agent without leaving your site settings.
The challenge
When you add a chat widget to a site in EveryCatch AI Studio, you typically want a Conversation AI agent handling visitor questions. Until now, connecting an agent meant leaving AI Studio, opening Conversation AI, finding the right agent, and then setting up its live chat channel for that specific widget. On top of that, the widget settings in AI Studio did not show whether an agent was connected or which one was in use.
Our solution
EveryCatch now includes an AI agent section inside your site's chat widget settings (More > Chat widgets > AI agent). It works the same way as the Agent tab in the chat widget builder, so you can manage the connection from either place.
- Connect an agent: Choose any Conversation AI agent from the Agent dropdown and save. The agent immediately starts replying to visitors on that live chat widget.
- See who is answering: The connected agent appears under Connected agents with its tag conditions, for example Has tag "new lead", not in "unsubscribed".
- Edit or remove: Use the ⋮ menu on the agent. Edit agent opens it in Conversation AI so you can adjust its settings, and Remove connection disconnects it from the widget after you confirm.
- Edit tags in one click: Tag conditions are managed in Conversation AI, and Edit tags takes you straight to that agent's settings so you can fine-tune who the AI responds to.
How this helps your business
- Faster setup: Go from a new site to AI-powered live chat without switching away from AI Studio.
- Full visibility: Always know which agent is answering your website visitors and which contacts it responds to, based on tags.
- Consistent experience: Managing an agent in AI Studio feels the same as managing it in the chat widget builder, so there is less to relearn.
- Stay in control: Swap or remove the agent at any time, with a clear confirmation before any changes are applied.
How to get started
- Open settings: Open your site in EveryCatch AI Studio, click More, go to Chat widgets, then scroll to the AI agent section.
- Activate: Pick a Conversation AI agent from the Agent dropdown, review its tag conditions, and click Save.
- Use it: Visitors who chat on your site will get answers from your AI agent. Use the ⋮ menu to open the agent in Conversation AI for editing or to remove the connection whenever you need.
Good to know
- This works with live chat widgets only.
- You can connect one agent from AI Studio. If you want to connect additional agents, set those up from Conversation AI.
- Tags cannot be edited inside AI Studio. Use Edit tags to update tag conditions in Conversation AI.
- Agents are created and trained in Conversation AI. AI Studio lets you connect an existing agent to your widget so it can start handling conversations.
