Workflow trigger: user replied

What changed

You can now start EveryCatch workflows when a user replies in a conversation. This trigger fires whenever a team member sends a reply to a contact, so you can automate internal steps as soon as an agent responds instead of waiting for the customer to write back.

How it works

Add the User replied trigger to any workflow and set the conditions that should start it. Whenever a user replies to a contact through a supported conversation channel, the workflow runs automatically and can continue with actions such as sending internal notifications, adding tags, reassigning the conversation, updating pipelines, or launching follow-up automations.

How to use it

1. Go to Automations > Workflows and add the User replied trigger to your workflow.
2. Configure any trigger filters you need, such as specific channels, users, or conversations.
3. Publish the workflow so that EveryCatch runs it automatically whenever a user replies to a contact.

Why we built it

Many of your automations need to react to what your team does rather than only to customer activity. The User replied trigger lets you build workflows that track agent engagement, send internal alerts, update contact or opportunity records, or kick off the next step in your process immediately after a team member responds.

Simple example

• A sales representative replies to a new lead's SMS. The User replied trigger automatically updates the opportunity stage to "Contacted" and sends a notification to the sales manager.
• A support agent replies to a customer's email. The User replied trigger adds a "Support responded" tag and creates a follow-up task to check in after 48 hours.

Additional notes

• The trigger activates only when a user sends a reply, not when a customer responds.
• Use this trigger for internal workflow automation that depends on team activity.

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