Services (v2): enhancements

We’ve rolled out a set of improvements across Services (v2) to give businesses more ways to communicate with customers, customize their booking experience, and spend less time configuring their setup.

Here’s what’s new

WhatsApp notifications for services

Services (v2) now supports WhatsApp notifications, alongside the existing Email and SMS notification options.

You can configure WhatsApp notifications for different stages of the service booking journey - whether you want to send a booking confirmation, reminder, follow-up, or other appointment communication.

This gives businesses another way to reach customers through the channels they prefer.

Service & rental custom values in the email builder

You can now select Service and Rental custom values directly from the Email Builder when creating your communications.

This makes it easier to personalize emails with relevant booking information without having to manually add or remember custom values.

Simply select the required Service or Rental custom value from the Email Builder and add it to your content.

New top tabs layout for service categories

You now have more flexibility in how Service Categories are displayed on your booking widget.

Along with the existing category layouts, you can now display categories as Top Tabs, giving customers a clean and convenient way to navigate between different categories while booking.

Smarter default settings for booking pages

We’ve also updated several default settings introduced with the recent Services booking enhancements.

Settings that generally create a better service discovery and booking experience are now preselected by default, so businesses can get started with less configuration.

For example

• Allow customers to explore other services - Customers who start from a specific service or category booking page can browse and add services from other categories during booking.
• Allow customers to book multiple services - Customers can discover and book multiple services as part of the same booking journey.

These settings can still be customized based on how you want your booking flow to work - we’ve simply made the default experience smarter.

More flexibility, less setup

From reaching customers through WhatsApp to offering better service discovery on the booking widget, these improvements are designed to make Services more flexible for businesses and easier for customers to use.