Chat widget - embed any chat widget inline

What changed

We’ve expanded Embedded placement support to all Chat Widget types, giving users greater flexibility over how conversations appear across websites, funnels, landing pages, and other embedded experiences.

Previously, the Sticky / Embedded placement option was available only for Live Chat and Voice AI. Other chat types always appeared as a floating chat bubble in the bottom-right corner, even when the widget was added within a specific section of a page.

Now, users can choose Embedded placement across all supported Chat Widget types and display the complete conversation experience directly within the page.

Embedded placement is now supported for

• All-in-One Chat
• Email / SMS
• WhatsApp
• Facebook
• Instagram
• Live Chat
• Voice AI

How it works

1. Navigate to the Chat Widget Builder and select any supported Chat Widget type.
2. Under the widget placement settings, choose between Sticky and Embedded.

1. When Embedded placement is selected, the widget

• Opens automatically within the page.
• Displays as an always-open inline chat experience.
• Does not show the floating chat bubble.
• Does not display the initial prompt popup.
• Cannot be minimized, keeping the conversation experience visible within the page.
• Uses dimensions optimized for an embedded layout.

1. For All-in-One Chat, visitors can

• Choose between the available communication channels.
• Navigate between channels without leaving the embedded widget experience.

1. The Chat Widget Builder preview automatically adapts to show the inline experience when Embedded placement is selected.
2. Settings and controls that apply only to floating chat bubbles are automatically hidden when using Embedded placement.

Why it matters

This enhancement gives businesses more control over where and how conversations happen across their digital experiences.

you can now create dedicated chat experiences within

1. Landing pages and funnels
2. Website pages
3. AI-powered experiences
4. Contact and support pages
5. Custom embedded layouts

Instead of requiring visitors to interact with a floating bottom-right chat bubble, messaging can now become a native part of the page experience, helping businesses create more intentional and contextual customer journeys.

Notes

1. Embedded placement is available across all supported Chat Widget types.
2. Embedded widgets remain continuously visible and cannot be minimized.
3. Floating bubble and initial prompt behaviors are automatically disabled in Embedded mode.
4. The builder preview and configuration controls dynamically adjust based on the selected placement.